Refund Policy

At ALIGNA, we stand behind the quality of our products.

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

To initiate a return, please contact us at:
info@alignaofficial.com

If your return is approved, we will provide instructions on how and where to send your item. Items returned without prior authorization will not be accepted.

Return Shipping

Unless the item is defective or incorrect, customers are responsible for return shipping costs.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We will evaluate the issue and resolve it promptly.

Non-Returnable Items

We do not accept returns on:
- Sale items
- Gift cards
- Items that have been used, worn, or damaged after delivery

If you have questions about a specific product, please contact us before initiating a return.

Exchanges

The fastest way to receive a different item is to return the original item (if eligible) and place a new order once the return is approved.

European Union 14-Day Right of Withdrawal

If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

Returned items must remain unused, in original condition, and in original packaging.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your return was approved, please contact us at:
info@alignaofficial.com