Politique de remboursement
RETURN & REFUND POLICY
At AVERA, every order is prepared with care. This policy explains the conditions applicable to returns, cancellations and refunds.
14-DAY RIGHT OF WITHDRAWAL
You have the right to withdraw from your online purchase without giving a reason within 14 days of receiving your order.
Where items from the same order are delivered separately, the withdrawal period begins after the final item has been received.
To exercise your right of withdrawal, please submit a return request through your customer account or contact AVERA Client Care at info@averaparis.com before the 14-day period expires.
RETURN CONDITIONS
After notifying us of your decision to withdraw, you must return the eligible item within 14 days.
To be eligible for a return, the item must be:
• Unused and unworn
• Unwashed and unaltered
• Not installed, cut, coloured, bleached or chemically treated
• Returned with all original packaging, accessories and labels
• Accompanied by proof of purchase
You may inspect the product only as reasonably necessary to establish its nature, characteristics and quality.
HYGIENE SEALS
Certain AVERA products may be supplied in sealed hygiene packaging.
Where a genuine hygiene seal is used, and where permitted by applicable law, the right of withdrawal may no longer apply once that seal has been removed or broken.
Opening an ordinary delivery parcel does not by itself constitute opening a hygiene seal.
Please check the product carefully before removing any hygiene seal.
HOW TO REQUEST A RETURN
Before sending an item back, contact:
AVERA Client Care
info@averaparis.com
Please include:
• Your full name
• Your order number
• The item you wish to return
• The reason for your request, where relevant
• Photographs if the item is damaged, faulty or incorrect
Do not return an item before receiving return instructions from our Client Care team.
Approved returns must be sent to:
RETURN SHIPPING
Unless the item is faulty, damaged or incorrect, the customer is responsible for the direct cost of returning it.
We strongly recommend using a tracked shipping service and retaining proof of postage. AVERA cannot accept responsibility for return parcels lost or damaged during transit.
DAMAGED, FAULTY OR INCORRECT ITEMS
Please inspect your order as soon as it arrives.
Contact us promptly if an item is damaged, faulty or different from what you ordered. Include your order number and clear photographs of the item and its packaging.
Where an item is confirmed as faulty, damaged or incorrect, AVERA will provide an appropriate solution in accordance with applicable consumer law and cover reasonable return costs where required.
REFUNDS
Once your return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Where the statutory right of withdrawal applies, we will refund eligible payments, including the cost of our least expensive standard delivery option. Any additional cost resulting from choosing a more expensive delivery method will not be refunded.
We may withhold reimbursement until we have received the returned goods or until you provide evidence that they have been sent back, whichever occurs first.
After the refund has been issued, your bank or payment provider may require additional processing time before the funds appear in your account.
DIMINISHED VALUE
You may be responsible for any reduction in the value of an item caused by handling beyond what is necessary to establish its nature, characteristics and quality.
EXCHANGES
We do not currently process direct exchanges.
To obtain another texture or length, return the eligible item in accordance with this policy and place a new order.
ORDER CANCELLATIONS
You may request cancellation before your order has been fulfilled by contacting info@averaparis.com or submitting a request through your customer account.
A cancellation request cannot be guaranteed once preparation or fulfilment has begun. This does not affect any mandatory right of withdrawal available under applicable law.
NON-RETURNABLE ITEMS
The following items cannot be returned, except where required by law:
• Products with an opened or broken hygiene seal, where the legal hygiene exception applies
• Hair that has been installed, worn, washed or altered
• Hair that has been cut, coloured, bleached or chemically treated
• Products damaged through improper handling after delivery
• Gift cards
CONTACT
For any return or refund enquiry, contact:
AVERA Client Care
info@averaparis.com
This policy does not limit any mandatory consumer rights available under applicable law.