Verzendbeleid

SHIPPING POLICY

At AVERA, every order is prepared and shipped with care. This policy explains our processing times, delivery estimates, tracking and international shipping conditions.

ORDER PROCESSING

Orders are generally prepared within 1 to 3 business days, Monday to Friday, excluding Belgian public holidays.

Processing time begins after your order has been successfully placed and payment has been confirmed.

Orders placed during weekends, public holidays, launches or periods of high demand may require additional preparation time.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

SHIPPING DESTINATIONS

AVERA offers worldwide shipping to the destinations available during checkout.

Available delivery methods and shipping charges are displayed before you complete your purchase.

If your destination is not available during checkout, please contact AVERA Client Care at info@averaparis.com.

ESTIMATED DELIVERY

Estimated delivery time after dispatch is generally:

5 to 12 business days, depending on the destination.

Delivery estimates begin from the date of dispatch, not from the date on which the order was placed.

These timeframes are estimates and may be affected by customs procedures, carrier delays, public holidays, severe weather, remote delivery locations or periods of high demand.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you.

TRACKING

All AVERA orders are shipped with tracking where available.

A tracking link will be sent to the email address used during checkout once the parcel has been dispatched.

Tracking information may require up to 48 hours to update after shipment.

Please ensure that your email address is correct when placing your order.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please review your name, street address, postal code, city, country and contact details before confirming your order.

If you notice an error, contact info@averaparis.com as soon as possible.

We will make reasonable efforts to update the address before fulfilment begins, but changes cannot be guaranteed once the order has been prepared or dispatched.

AVERA is not responsible for additional delays caused by incomplete or incorrect information supplied by the customer. Your mandatory consumer rights remain unaffected.

CUSTOMS, DUTIES AND IMPORT TAXES

Orders delivered outside the European Union may be subject to customs duties, import taxes or local handling charges.

Unless these charges are expressly included during checkout, they are determined by the authorities of the destination country and remain the customer’s responsibility.

AVERA does not control customs decisions or the amount of any applicable charges.

Customs procedures may also extend the estimated delivery time.

DELAYED OR MISSING ORDERS

If your order has not arrived within the estimated delivery period, please check your tracking information and delivery address first.

You may then contact:

AVERA Client Care
info@averaparis.com

Please include your full name and order number so that we can investigate the shipment with the carrier.

AVERA remains responsible for the delivery of the order until it has been physically received by the customer or a person designated by the customer, except where the customer independently chooses a carrier not offered by AVERA.

A tracking status marked as delivered does not automatically prevent us from reviewing a missing-delivery claim.

DAMAGED PARCELS

Please inspect your parcel and products as soon as they are delivered.

If your order arrives damaged, contact info@averaparis.com as soon as possible and include:

• Your full name
• Your order number
• Clear photographs of the outer packaging
• Clear photographs of the shipping label
• Clear photographs of the damaged product

Please retain the packaging until your request has been reviewed.

Where an item is confirmed as damaged, faulty or incorrect, AVERA will provide an appropriate solution in accordance with applicable consumer law.

SEPARATE SHIPMENTS

In certain circumstances, items from the same order may be delivered in separate parcels.

Where available, separate tracking information will be provided for each shipment. You will not be charged additional shipping fees unless this was clearly disclosed and accepted during checkout.

UNCLAIMED OR REFUSED PARCELS

Customers are responsible for monitoring their tracking information and arranging collection where required by the carrier.

If a parcel is returned to AVERA because it was refused, not collected or could not be delivered due to incorrect customer information, please contact our Client Care team.

Any refund or reshipment will be handled in accordance with our Return & Refund Policy and applicable consumer law.

CONTACT

For questions concerning shipping or delivery, contact:

AVERA Client Care
info@averaparis.com