Algemene voorwaarden

TERMS OF SERVICE

These Terms of Service govern your use of the AVERA website and the purchase of products available through our online store.

By accessing our website or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy and Return & Refund Policy.

1. ABOUT AVERA

AVERA is a trading name operated by:

Legal operator: Yannis Buayi
Trading name: AVERA
Address: Brussels, 1000 Brussels, Belgium
Country: Belgium
Email: info@averaparis.com

References to “AVERA”, “we”, “us” or “our” in these Terms refer to the legal operator identified above.

2. ELIGIBILITY

You must be legally capable of entering into a binding contract to place an order through our website.

When placing an order, you confirm that the information you provide is accurate, complete and current.

You may not use our products or website for unlawful, fraudulent or unauthorised purposes.

3. PRODUCTS

AVERA offers premium raw human hair products and related accessories.

We make reasonable efforts to describe and display our products accurately. However, raw human hair is a natural product, and slight differences in colour, wave pattern, texture or appearance may occur between individual bundles.

These natural variations do not constitute a defect unless the product does not conform to the description or quality reasonably expected under applicable consumer law.

Product availability may change without notice. We may limit quantities when reasonably necessary, including because of stock availability or suspected fraudulent activity.

4. PRICES AND CHARGES

All prices are displayed in the currency shown on the website.

The total price of your order, including applicable taxes and delivery charges, will be displayed before you confirm your purchase.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated during checkout.

5. ORDERS

Submitting an order constitutes an offer to purchase the selected products.

After placing an order, you will receive an acknowledgement by email. This acknowledgement confirms that we have received your order but does not necessarily mean that it has been accepted.

The purchase contract is accepted when we confirm that your order has been approved and is being prepared or dispatched.

We may refuse or cancel an order where:

• A product is unavailable
• Payment cannot be authorised
• The information provided appears inaccurate
• Fraudulent or unauthorised activity is suspected
• A pricing or technical error has occurred
• We are legally prohibited from completing the order

If we cancel an order after payment has been received, the relevant amount will be refunded to the original payment method.

6. PAYMENT

Payment must be made using one of the methods available during checkout.

Payments may be processed by third-party payment providers, including Shopify Payments, PayPal or other displayed providers.

You confirm that you are authorised to use the payment method submitted with your order.

AVERA does not store complete payment-card details. Payment information is handled by the relevant secure payment provider in accordance with its own terms and privacy practices.

7. DELIVERY

Orders are delivered to the address provided during checkout.

Customers are responsible for checking that their delivery information is complete and accurate before submitting the order.

Processing times and estimated delivery periods are described in our Shipping Policy. Delivery estimates are not guaranteed dates unless expressly confirmed otherwise.

Please contact info@averaparis.com promptly if you notice an error in your delivery address. We cannot guarantee that an address can be changed after fulfilment has begun.

Risk of loss or damage passes to the customer when the customer, or a person designated by the customer other than the carrier, physically receives the goods.

8. RETURNS, WITHDRAWAL AND CANCELLATIONS

Returns, refunds, withdrawals and cancellation requests are governed by our Return & Refund Policy.

Eligible consumers may have a statutory right to withdraw from an online purchase within 14 days of receiving the goods.

Certain sealed products may become non-returnable after a genuine hygiene seal has been removed or broken, where the applicable legal hygiene exception applies.

Nothing in these Terms limits a mandatory right available under applicable consumer law.

9. LEGAL GUARANTEE

Products sold to consumers are covered by the mandatory legal guarantee of conformity provided by applicable Belgian and European Union law.

If a product is faulty, damaged, incorrect or does not conform to the contract, please contact:

info@averaparis.com

Please provide your order number, a description of the issue and clear photographs where relevant.

The legal guarantee is separate from the right of withdrawal and is not limited by our Return & Refund Policy.

10. HAIR CARE AND PRODUCT USE

Customers must follow appropriate care instructions for raw human hair products.

The use of excessive heat, unsuitable chemicals, improper colouring, bleaching, cutting, installation or maintenance may alter or damage the product.

Damage caused by misuse, improper care or alteration after delivery may not constitute a lack of conformity. This does not affect claims relating to defects that existed when the product was delivered.

Professional assistance is recommended for installation, colouring, bleaching and chemical treatment.

11. CUSTOMER ACCOUNTS

You may be able to create or access a customer account using the features provided by Shopify.

You are responsible for maintaining the security of your email account and any access codes used to sign in.

You must notify us promptly if you believe your account has been accessed without authorisation.

We may restrict or suspend access to an account where reasonably necessary to protect customers, prevent fraud or comply with applicable law.

12. INTELLECTUAL PROPERTY

The AVERA name, logo, visual identity, website design, photographs, text, graphics and other original content are owned by or licensed to AVERA.

You may access the website for personal, non-commercial use.

You may not reproduce, distribute, modify, publish, sell or commercially exploit our content without prior written permission, except where permitted by law.

13. REVIEWS AND USER CONTENT

When submitting a review, photograph, comment or other content, you confirm that:

• The content reflects your genuine experience
• You have the right to submit it
• It does not infringe another person’s rights
• It is not unlawful, misleading, abusive or defamatory

You grant AVERA a non-exclusive right to display and reproduce submitted content for operating and promoting the store, subject to applicable law and any permissions requested from you.

We may remove content that violates these Terms or applicable law.

14. PROHIBITED USE

You must not:

• Use the website for unlawful or fraudulent activity
• Attempt to interfere with the website’s security or operation
• Introduce malicious code, viruses or harmful technology
• Collect personal information about other users without authorisation
• Impersonate another person
• Use automated tools to scrape or copy the website without permission
• Submit false orders or payment information
• Infringe intellectual-property or privacy rights

15. THIRD-PARTY SERVICES AND LINKS

Our website may contain services, integrations or links provided by third parties.

Third-party services are governed by their own terms and privacy policies. AVERA is not responsible for external websites or services that we do not control.

The inclusion of a third-party link does not necessarily constitute an endorsement.

16. LIABILITY

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, deliberate misconduct, personal injury caused by negligence or mandatory consumer rights.

Subject to applicable law, AVERA is not responsible for indirect or unforeseeable losses that are not reasonably connected to a breach of these Terms.

We are not responsible for loss resulting from information supplied incorrectly by the customer, improper product use or circumstances outside our reasonable control.

17. EVENTS OUTSIDE OUR CONTROL

We are not responsible for delays or failure to perform caused by events outside our reasonable control, such as severe weather, transport disruption, customs delays, industrial action, governmental restrictions, technical outages or other exceptional events.

Where such an event occurs, we will take reasonable steps to minimise disruption and inform affected customers where appropriate.

Mandatory consumer rights remain unaffected.

18. PRIVACY

Personal information is processed in accordance with our Privacy Policy.

By using the website or placing an order, you acknowledge that your information may be processed by Shopify and other service providers required to operate the store, process payments, fulfil orders and provide customer support.

19. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our business, website, services or legal obligations.

The version applicable to an order is the version made available when that order is placed.

Material changes will not apply retroactively to completed purchases unless required by law or expressly agreed with the customer.

20. SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or replaced only to the minimum extent necessary under applicable law.

21. GOVERNING LAW AND DISPUTES

These Terms are governed by Belgian law.

This choice of law does not deprive consumers residing in another country of any mandatory protection available under the law of their country of residence.

Disputes may be submitted to the courts that have jurisdiction under applicable consumer and procedural law.

Before commencing formal proceedings, customers are invited to contact AVERA Client Care so that we can attempt to resolve the matter amicably.

22. CONTACT

Questions about these Terms of Service can be sent to:

AVERA Client Care
info@averaparis.com

Legal operator: Yannis Buayi
Address: Brussels, 1000 Brussels, Belgium